How to Get Started in Social Media
If you still don’t have a major presence in social media channels, you are late to the party. But you still need a starting point and this article gives you one It gets started in answering these questions: Where do you start amidst existing marketing spends? Do you replace things you are already doing with social media efforts incrementally? Rearrange your mix completely? Add the effort to existing teams? Create a new team? And how the heck is it all measured?
At Least Augment
One approach is to augment existing efforts with social outreach. So what do I mean by that?
Well, for each successful digital marketing effort you currently deploy, add a social component: add the ability to share socially each email you send, add social icons to your web site so visitors can quickly and easily share your content, socially promote contests and sweepstakes. You get the picture.
At Least One Happy Social Soul
Social Media consumer trends are aggressive and suggest that you add at least one full time staff member to your marketing team that focuses solely on the addition of social efforts to your marketing efforts. A solid social marketer will understand both the awareness and traditional ROI value of social media and understand how to test with each effort what the best use of Social Media hours and dollars is. If your opportunities are obvious and you decide to build a team, supply that team with representatives that understand each of your target markets to ensure messaging, reach, platform choices are made based on solid knowledge of the customer.
So What‘s the Bottom Line?
Socialize existing efforts well – and then begin the process of adding projects that are specific to the social medium itself. In other words, the low hanging fruit opportunity is to make sure you are advertising your existing past successful offers using social media. The next step is to do on social media what it does very well which is build relationships with your customers online and grow awareness. (Even create leads if you set it up right) You can also use social tools to learn your audience by deploying web monitoring tools. Use your social media expert to identify the largest and most likely to succeed social efforts to launch.
Measuring the Spend
Like any marketing spend, measure the effort in hours and dollars invested, against return. Like most other digital efforts, social efforts are spent building content (strategy, calendars, and actual content) and then taking that content to market – across the social platforms most likely to succeed for your brand. Measure the number of impressions, level of interaction, likes, comments, growth over days, weeks, etc. For starters, Facebook and YouTube are a fit for most B2C brands, LinkedIn and other industry specific sites for B2B outreach. There are many others, do your research first before attaching your brand to a major platform – be strategic in placement and messaging just like you would any other media type.
So from my view, the way to get started is to augment existing digital marketing efforts with social initiatives, get some help from a social media expert, and even consider adding one or two to your team, add social specific projects based on it’s inherent strengths (get help figuring out where the biggest opportunities lie), measure like you would any other campaign.
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Solid Sales Regimen Amidst Social Noise
Don’t get me wrong. I love Social Media and all of the opportunities it brings me and other business development professionals every day. But. The proverbial “but”.
With all the hype and chatter about social media, tweets, posts, retweets, generating traffic – is it still important to follow good solid, tested sales process regimen? Many say that the above list is a replacement for all client calling, traditional marketing like printed letters with a real signature; and even direct mail. I disagree – and here is why.
We have found and know colleagues would agree, that good old fashion disciplines of creating a sales plan and executing it, making a certain number of prospect touches per week, qualifying the sale, finding the decision maker – are still, all necessary aspects of good sales process.
The beauty of these regimens is that no matter what the weather, economy or your best friend’s mood that day, you can work your plan and grow your pipeline every day. In other words, call resistance is still real and working a plan will help you overcome it every day.
Consider adding these to your daily regimen:
- Qualify and add one new person to your sales funnel, every day. No matter what.
- Post to your social media channels, every day. (something useful and non -salesy)
- Make a fixed number of calls to your warm list, every day.
- Thank your online network every month. (I do this by singing their praises in a post on LinkedIn)
- Ask your network every month, what they need from you.
You get the idea. The old adage “Plan your work and work your plan” is still relevant amidst all the social noise. What’s your plan for this week?
Want to hear more? Need help giving your sales people a boost via social media networking but don’t know where to start? DGF Consulting can help.
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Is Your Web Site the Elephant in the Company Living Room?
Needs a fix? A new hair do? A complete make over?
We understand. And we know how to fix ineffective web sites. From the ground up.
Our web property audits are a first step to give you an idea of how large your site’s opportunity is, whether or not is is ranking how it should on search engines. We also examine customer paths to ensure your prospects know how to reach you and find the information they need. With additional time, we will also add recommendations regarding your blog and social media presence. If you site, social media and blogs have plenty o’ visitors that don’t convert to leads or new business, we can help.
Click here to schedule a free 15 minute web site audit conversation.
Form Optimization: Start Courting Your Prospects
Form Optimization Matters
I am remembering that happy morning when my web developer showed me the 27% increase in traffic to lead form completes from one small change we made to our form.Yes, our silly form. Amazing. We all (digital marketers, I should say) spend so much time and effort, and dollars, driving traffic to our web site form. For some it is your product order form for others your contact us form.
James Pietz shared an analogy with me years ago that has stuck and that I use over and over again with my clients to explain the importance of “form fit”. When you go on a first date (or visit a site for the first time) are you ready to ask that person to marry you? Of course not. Then why would you ask a first time visitor to your site for all the personal information you would like about them (name, address, phone number, email address, title, budget (that one is really bad), time line)? Many sites do this. It’s not good. They make this mistake of asking for too much information on their form, and guess what? The site visitor or “new friend” we will call them, leaves their site – so they get zero information. If you are thinking “hey that’s us, I need to do something about this quick!” , here is a simple path to resolving this need for a better “form fit”.
1) Measure with a heat mapping or other tool, where people are abandoning your form. This is much less expensive technology then it when it first surfaced. Try this article for a few heat mapping options – one is even free.
2) Use the heat mapping data to make changes to what is required on your form. The points where people are dropping off your form are the ones to watch for. What might be irritating them? Is the form confusing? Asking for too much information? Make changes. Take the information they are willing to supply and court them with more information, an email or two, a free gift. (That’s another article for another time.)
3) Enjoy increased traffic -> lead conversion rates. I will be surprised if by addressing the areas where your visitors are abandoning your form, you don’t see vast improvement in the amount of traffic that fills out your form. And hopefully you are following up with efficiency and converting a good percentage of these completed forms (your new friends) to customers! Consider adding different types of forms to your site as well – a name and email address form only, a longer form for all the details you really want, forms for white paper downloads, email newsletters and free stuff are all good forms to try.
Let me know if you make some changes and see results. Even if you don’t. Have fun.
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Related articles
- 8 Important Rules in Website Design (salliescreativemarketingblog.com)
- 5 Best Practices for eCommerce Abandoned Cart Nurturing (hubspot.com)
- Top 5 Tips for Creating Effective Forms (hubspot.com)